Counselling for Teenagers
Empowering teens to navigate life with confidence.
Service Description
Therapy can help teens navigate challenges like independence, decision-making, self-discovery, stress, mental health, and sexuality. It also prevents small issues from becoming bigger problems. Key areas of focus include physical and emotional changes, self-esteem, relationships, and future concerns. If your teen is experiencing anxiety, depression, grief, self-esteem issues, relationship troubles, bullying, self-harm, suicidal thoughts, loneliness, or health-related stress, consider scheduling a counseling session. * After hour and weekend sessions have different prices, please enquire if interested.
Cancellation Policy
1. Appointments & Scheduling - Sessions are available by appointment only. - Appointments can be booked online (the enquiry form), via WhatsApp, or email. - New clients may be required to complete an intake form prior to the first session. 2. Cancellation & Rescheduling Policy - A minimum of 24 hours notice is required to cancel or reschedule an appointment. - Cancellations made with less than 24 hours' notice may incur a cancellation fee (50% of the session fee). - Missed appointments without prior notice ("no-shows") will be charged the full session fee. - Exceptions may be made in cases of emergency, at the discretion of the counselor. 3. Payment & Fees - Payment is due after the session, once the invoice is received. - Weekend bookings must be paid for in full at least 24 hours before the session, or at the time of booking. - Accepted payment methods include EFT or Cash Send only (details will be provided via the invoice). - Any outstanding balances must be settled before scheduling future appointments. 4. Confidentiality & Privacy - All sessions are strictly confidential, in accordance with South Africa's Protection of Personal Information Act (POPI Act). - Personal information will never be shared without written consent, except where required by law (e.g., risk of harm, court orders). 5. Late Arrivals - If you arrive late, the session will still end at the scheduled time, and the full session fee will apply. - If you are more than 15 minutes late, the appointment may be canceled and considered a no-show. The client will be required to pay the full amount of the session. 6. Emergency & Crisis Situations - Lush Wellness Counselling does not provide emergency crisis services. - If you are in crisis, please contact the SA Crisis Line at 086 111 2222 or text "HELP" to 31322, or dial 112 for immediate support in South Africa. Please contact the emergency services relevant to your area. 7. Updates to this Policy - This booking policy may be updated periodically, and clients will be notified of any changes. By booking an appointment, you acknowledge that you have read, understood, and agreed to this policy.